Where do you ship?
We ship to all US states, including APO/FPO military addresses.
Orders shipping to HI and AK will be shipped via FedEx 2-Day.
All orders with a APO/FPO shipping address will be shipped via USPS.
What is my shipping charge?
Flat rate FedEx Ground: $4.95; Orders $99+ ship FedEx Ground for FREE
Flat rate FedEx 2-Day: $24.95
Bags are not eligible for 2-Day shipping.
PING suggests a signature required delivery for any order over $500, free of charge. Orders under $500 can select a signature required delivery, a $5.00 surcharge will be added.
When can I expect my package?
Due to system updates, PING is experiencing delays in order processing from July 30 to current. We are working diligently to expedite these shipments once system updates are complete. We apologize for any inconvenience but appreciate your understanding and support of PING Golf.
Returns
We’re sorry you’re not 100% satisfied with your product. Purchases made via 3rd party Authorized retailers cannot be returned to PING directly. You can return your order placed from ping.com within 30 days of the order placement date, for a full refund on the value of the product plus taxes. Unless it is determined to be a manufacturing error by PING, custom-built golf clubs and customized golf bags require a 20% restocking fee and must be returned in original condition. Eligible custom-built clubs and customized golf bags will be refunded 80% of purchase price plus tax. Ballnamic Gift Vouchers are non-refundable. All other products are eligible for a full refund on the value of the product plus taxes. Shipping and handling charges are not refundable. Customer assumes cost associated to return product to PING except for apparel in which a return tag will be provided. All refunds will be made on the original form of payment. Product must be in new, unused, unaltered condition, with labels and tags attached. Please contact a PING customer service agent at 1 (800) 474-6434 or email us at customercare-us@ping.com to obtain your PING return authorization number and receive further instructions.
PING Customer Service
1-800-474-6434
customercare-us@ping.com
Monday-Friday, 6:30am - 3:30pm MST